Error Exporting To Wordpress


Author Message
sunrosea

Posted: 10/25/2015
Quote message 

Hi!
I bought my Artisteer Standard Edition in 2013 and have been using it ever since. Today all of a sudden, I get an error message when trying to export a theme I made.
It says "Free upgrade period has expired. Please click here for available options ".
When I bought it I was under the impression I could use the software for a lifetime, but this doesn't seem to be the case. I feel mislead and am not happy about this.
I never remember reading anything that said that I couldn't export themes I make after a few years. All I ever read was that you wont get free updates and upgrades for more than 1 year. How does that translate to not being able to export a wordpress theme after 1 year?
I'd like to have a staff member explaining what's going on with this.
Thanks.

 
John J
Artisteer Team

Posted: 10/25/2015
Quote message 

Hi,

Some newer Artisteer versions are not available for you due to the fact that your license has expired.
Please enter your Artisteer SN on the following page to see what version are available for you. You should have no issues exporting your themes with those versions:
http://www.artisteer.com/?p=license_info