Program crashes when I try to use the color picker


Author Message
Maurice

Posted: 8/17/2015
Quote message 

Anyone else have this issue?

Here are some screen shots of the issue and the debug dump



//==============================================================
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
at System.Windows.Forms.Control.DefWndProc(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
at System.Windows.Forms.TextBox.WndProc(Message& m)
at DevExpress.XtraEditors.Mask.MaskBox.Œ›(Message& ”)
at DevExpress.XtraEditors.Mask.MaskBox.MaskStrategy.‹.„œ(Message& ”)
at DevExpress.XtraEditors.Mask.MaskBox.WndProc(Message& m)
at „.“.WndProc(Message& ˆ)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
Artisteer
Assembly Version: 4.3.0.60745
Win32 Version: 4.3.0.60745
CodeBase: file:///C:/Program%20Files%20(x86)/Artisteer%204/bin/Artisteer.exe
----------------------------------------
System.Windows.Forms
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
System.Configuration
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
System.Design
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Design/2.0.0.0__b03f5f7f11d50a3a/System.Design.dll
----------------------------------------
Accessibility
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/Accessibility/2.0.0.0__b03f5f7f11d50a3a/Accessibility.dll
----------------------------------------
System.ServiceModel
Assembly Version: 3.0.0.0
Win32 Version: 3.0.4506.5463 (Win7SP1GDR.030729-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.ServiceModel/3.0.0.0__b77a5c561934e089/System.ServiceModel.dll
----------------------------------------
System.Data
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
System.Transactions
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_32/System.Transactions/2.0.0.0__b77a5c561934e089/System.Transactions.dll
----------------------------------------
System.Runtime.Serialization
Assembly Version: 3.0.0.0
Win32 Version: 3.0.4506.5463 (Win7SP1GDR.030729-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Runtime.Serialization/3.0.0.0__b77a5c561934e089/System.Runtime.Serialization.dll
----------------------------------------
System.Core
Assembly Version: 3.5.0.0
Win32 Version: 3.5.30729.5420 built by: Win7SP1
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Management
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5483 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
----------------------------------------
dqleqzdk
Assembly Version: 0.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
cd2xqry-
Assembly Version: 0.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
Office2007BlueD
Assembly Version: 1.0.0.0
Win32 Version:
CodeBase: file:///C:/Program%20Files%20(x86)/Artisteer%204/bin/Office2007BlueD.DLL
----------------------------------------
lakkhcga
Assembly Version: 4.3.0.60745
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
jatlfmah
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
i0rfoldk
Assembly Version: 4.3.0.60745
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Web
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5491 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll
----------------------------------------
Anonymously Hosted DynamicMethods Assembly
Assembly Version: 0.0.0.0
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_32/mscorlib/2.0.0.0__b77a5c561934e089/mscorlib.dll
----------------------------------------
-w9v7rfe
Assembly Version: 4.3.0.60745
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
bzec-yxn
Assembly Version: 4.3.0.60745
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
pnak26vz
Assembly Version: 4.3.0.60745
Win32 Version: 2.0.50727.5485 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
<system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.



 
Seth

Posted: 8/23/2015
Quote message 

I'm having the same issue, have you heard about a solution yet?
 
Gretl

Posted: 8/24/2015
Quote message 

I have the exact same problem?!
 
Christer Eriksson

Posted: 8/25/2015
Quote message 

Same problem here. When I try to change the background color.
Just upgraded to the latest version of Artisteer. It did'nt happen with the previous version.

Any thoughts about this problem is welcome.
 
Gretl

Posted: 8/26/2015
Quote message 

:-) :-) :-) :-) :-) :-) :-) :-) :-)
*Happy happy happy dance*

After much head-bashing, a thousand uninstalls and re-installs of the software, an update to the newest version, turning Framework 3.51 on and off in the control panel, (Windows 7), running fix it tools and clean up tools, and and and a windows repair, nothing worked.

Finally, I mailed the Artisteer team directly and was advised to turn off AVG antivirus if I had it on my computer. Which I did.

After uninstalling AVG, problem solved!!!!!
 
tim akinola

Posted: 8/30/2015
Quote message 

Thanks Gretl!! Uninstalling AVG fixed the problem for me too. Disabling AVG for 10 minutes etc did not work; had to actually uninstall it.