License disabled because of problems between extensoft and reseller?!

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Arjen M

Posted: 3/20/2013
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So mine and several other Dutch users have there License disabled.
It seems there is a conflict between Extensoft and Invender a Dutch reseller about license contracts.
All of a sudden the license is disabled and when you contact support they tell you contact the reseller they know why,......
When you contact the reseller they in turn tell you it is an action from extensoft to get the customers to 'revolt' against the reseller so they are forced to except new or changed agreements or whatever....

Is this the way Artisteer/Extensoft handels their paying customers?

I hope not.

Posted: 3/22/2013
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Why buy from a reseller instead of directly of Artisteer?

Posted: 3/23/2013
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Maybe the reseller never paid Artisteer.
Arjen M

Posted: 3/25/2013
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It has taken a while but Artisteer (extensoft) has taken care of business, i am a happy Artisteer user again 8-)