Support Nightmare


Author Message
John

Posted: 11/10/2012
Quote message 

can you provide a phone number where I can talk to someone? the support desk gives me someone new every message iteration who never bothers to read through the thread, I have an issue with drop down menus not working in artisteer 4 and have been going in complete circles with support for three weeks. they keep asking me to do the same thing over when a simple review of the thread would show that I've tried their suggestions about 5 times now. getting very, very frustrated, please provide a number of someone I can talk to in order to resolve this, thanks you.
 
calsnoboarder

Posted: 11/10/2012
Quote message 

Event his should go into the support function not in the forums since it is rare that a dev actually reads through every post.

Or you could try explaining your issue here and someone might be able to offer the solution that you need.
 
Garry

Posted: 11/12/2012
Quote message 

Simply provide support persons the saved .artx file, exported template and temporary access to your CMS backend and request him/her to get it working for you.