Import Content Solve! - Joomla template

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Posted: 10/13/2012
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After 2 days of searching the web, contacting technical support both artisteer and my hosting company regarding the Import content problem.

I went to check the folder permissions on ftp and they're all 0777 changed it to 0755 and tried clicking "Import content" from the joomla administration and there puff it worked!!!!

Hope this helps!

Posted: 10/16/2012
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the templates folder

Posted: 11/19/2012
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thanks ! it worked with me, even if the templates folder was already 755 i changed it over and it worked like a charm.


Posted: 11/24/2012
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sorry to trouble ul guys do i check the folder permissions on ftp ...explain tome how to go there :(

Posted: 8/20/2013
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did not work for me either. I really need this to work

Posted: 10/18/2013
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:-( Dintn work for me.

Import content from template (error Request failed: 500

Posted: 11/3/2013
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My subscription has ran out so I am stuck with a buggy 4.1 and cannot download 4.2

Posted: 5/8/2014
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I have Joomla 3.3.0 and Artisteer Standard Edition.
My webserver has the correct permissions already 755. And it's not working. I even tried to change to 777 on the templates folder but no success. On a Joomla 2.5 installation it is working fine.

Posted: 1/6/2015
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Quote Paul:

The issue is an unresolved conflict between Artisteer and the default Joomla 3 Administrator Template (isis).

A work around is to temporarily change the Administrator default template from "isis" to "Hathor". This allows the import of the content.
After successful import of the content change the Administrator default template back to "Hathor".


I have just purchased the latest version of Artister ( and I installed please joomla (3.3.6) but the problem is I also changing the template the Administrator ... how can I fix it?
thank you


Posted: 5/2/2015
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When you export from Artisteer, make sure you have the correct Joomla version selected.

I was exporting as a zip file with ver 2.5-3.1 selected and trying to import content into Joomla 3.4. That does not work. I exported as ver 3.2-3.3 and it worked fine with 3.4.1, the latest ver now.

I export as a zip and use joomla admin to install the package.
Aura Gutierrez

Posted: 10/31/2015
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:(Estoy pasando mal momento con el Artisteer. Tengo instalado joomla 3.4.5 y la ultima versión de artisteer 4.3.0. Ya cambié la configuración de phpa tamaño mayor. pero no puedo importar contenido. Mensaje" Installing content requires administrator privileges." La carpetas de template tienen permiso "750" . Ya no se que hacer!
I'm having a hard time with Artisteer. I have installed joomla 3.4.5 and the latest version of Artisteer 4.3.0. And I changed the setting to larger php. but I can not import content. Message "Installing content requires administrator privileges." The template folders have permission "750". I do not know what to do! :-( :-( :-( :-( :-( :-( :-(
Helene Fulton

Posted: 4/27/2018
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I have created a new website using Artiseer 4.3 standard ed.
When I export the Joomla template and install it on Joomla (latest version) it does not show in the Templates.

I have tested it with another template for another website that I did 2 days ago and this one shows.

Cannot see why the new one gives problems. Any suggestions?

Thanks Helene
Dan Sherr

Posted: 1/17/2019
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I'm among the unlucky too. But I did some research on that matter and found out that the commercial types of templates are not suitable for me if I want any progress in my work. So, I recently loved the style of these guys and gonna go into vector graphics.
A Heng

Posted: 3/31/2020
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This worked for me: (suggested by someone else)

Try the following hotfix:

1) Open theme folder on the server or via Joomla admin panel
2) open /data folder
3) open install.php file there
4) find this line:

require_once JPATH_BASE . DS . 'includes' . DS . 'toolbar.php';

5) replace it with this code:

$prefix = version_compare(JVERSION, '3.9', '>=') ? 'sub' : '';
require_once JPATH_BASE . DS . 'includes' . DS . $prefix . 'toolbar.php';;