activation


Author Message
mikem

Posted: 6/14/2009
Quote message 

i reformated my hard drive and it tells me i reached licence activation linit
 
Harold

Posted: 7/20/2009
Quote message 

Same to me. No response at all. That is not admissible !
 
Harold

Posted: 7/21/2009
Quote message 

Where does our money gho ???? We are a small non-profit organization, 130 USD is A LOT for such an organization, and we cannot even use that software ??? What's going on ????
 
Artisteer

Posted: 7/21/2009
Quote message 

We respond to requests regularly, usually within 1hr or less for these sort of support issues.
 
Artisteer

Posted: 7/21/2009
Quote message 

Please check your spam filters or bulk folder because it is possible that are emails are getting put in one of those places.
 
Harold

Posted: 7/22/2009
Quote message 

I received the license key a couple of days ago but I am still awaiting your reply regarding the activation failure (license activation limit reached).

I do need an activation key to remove the watermark ! And I only installed the software on 1 computer
 
John

Posted: 8/3/2009
Quote message 

Sad that support really hasn't given a direct answer to your question on this Forum? I'm interested in getting this software but only if this activation issue is answered since I also change computers.
 
Nervous

Posted: 8/4/2009
Quote message 

This is kind of scary.

I'm thinking I won't purchase.

Anyone suggest an alternative product?
 
Mike

Posted: 8/4/2009
Quote message 

Hey Support......

Let's get this issue ironed out. This is damn good software, but I can't use what I can't get into.
 
ripped

Posted: 8/4/2009
Quote message 

Me too.

Got a new laptop and have been pestering them for weeks without any reply.

Complained to my credit card company and the guy said "Oh them. Yes, we have a file on them.' Couldn't refund me though as the original purchase was too long ago.

Guess I got ripped off.

 
Dave S

Posted: 8/5/2009
Quote message 

Hi all

There seems to be some issues with 2.2. In my opinion it has some problems that should have been resolved before being issued as a stable commercial release.

Artisteer should have a robust beta testing program and such issues should have been addressed. There are other issues with this release:

*In does not save template files that are backwards compliant with 2.1 (If you roll back they won't work: this is from their tech support)

*The file structure that produces templates is changed so that many of the useful template hacks that worked with 2,.1 not longer work.

*The licence key needs to be re entered after the upgrade tho' no mention is mane of this in the instruction so have your original licence number handy. (They say this is for confidential security reasons (so i guess I can tell you this much))

*I've not received much help from tech support on these issues either. They misread my question and then didn't answer another about the install failing on 99% which has been posted by at least one other person.

I also think the support system as it stands sucks. Anyone can post anywhere and the there is no real authentication, notification, editing, profiles, etc. It also looks very much like tech support post here and there but without identifying themselves. (I could be wrong but if this post is here in the morning I will know :-)).....

I think it is a great program if it is going to function in the way it is sold but so far my 'upgrade' has been a step backwards.

Sorry to seee that other people are starting to feel ripped off. :-( i will too if things are not sorted.

I also feel strongly that support needs to be more transparent and organised and I for one will be right behind this potentially great program.

All the best Dave
 
Reg Connolly

Posted: 8/31/2009
Quote message 

I'd go along with Christopher.

Trialled Artisteer early last week. Had a query - support answered within an hour.

Bought Home edition and it was so good I emailed asking about upgrading to Standard. Now this is interesting...

... I timed the email interaction:

Outgoing query from me (based in UK) 19.57 hours
Response almost immediate.
I had the upgraded Artisteer paid for, activated, and up and running by 20.07 hours.

Then I had a technical query yesterday afternoon. And, having read the above emails I thought 'this'll be a test - do they only answer sales queries quickly?'

Not so. The reply with directions arrived a few minutes ago.

This is arguably the quickest customer service I've come across.
 
Kevin

Posted: 9/15/2009
Quote message 

I am glad the response time to your customer service query was adequate.

We have recently created a support system that has improved customer service response times significantly.
 
Robert

Posted: 9/28/2009
Quote message 

Hi same to me I have use this software for at last 6-7m. now, I didnt have problem at all yet, I format my computer 3 or 4 time and I upgrade it and everiything work well,, BEST SOFT EVER
Thanks artesteer:-)
 
Roxane

Posted: 10/9/2009
Quote message 

I misplaced my activation key, sent a support request and found this forum. I must admit, I was a tad nervous when I read the comments about activation. HOWEVER, within an hour of a support request, I received a response with my activation key.

I am impressed with the software and the support.

Thanks!
 
Lukas P

Posted: 3/10/2016
Quote message 

I bought licence for Artisteer, and pay it via PayPal.

I reinstall computer - windows and after i install Artisteer again with my code and there is an error: Licence activation limit reached. :-/

Please, i don't want buy Artisteer again!

Can you resolve this?

Lukas Prochazka
n3s4@seznam.cz