Image Issue


Author Message
Lock

Posted: 10/21/2008
Quote message 

First of all, fantastic work on this app. The varying functionality is incredible, and for the price of a few single templates on other websites you can't go wrong..<br /><br />

My issue..
<br />
Whenever I try to import foreground images using the "Insert Object from File" tool,
I get the error message:
<br /><br />
"Unable to open image file. File is locked or corrupted"
<br /><br />
(The .png files were not current open in another window, and can be opened in other applications)
<br /> <br />
Any Suggestions?
 
Marc Smith

Posted: 10/23/2008
Quote message 

I haven't sen this issue and have built quite a few templates with Artisteer without having that error.

What program did you use to create the PNG file?
 
Lock

Posted: 10/29/2008
Quote message 

The .png images were made in Adobe Photoshop CS3.

(Sorry about the br tags, the message preview lied to me.. hehe)
 
Marc Smith

Posted: 10/29/2008
Quote message 

Can you email me one of the PNG files to try?

info@stuntmusic.com
 
Neo

Posted: 10/15/2012
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Same error in Artisteer 3.1.0.55575 (mac).
I made project on this version in Windows, now trying to open it in mac. Header image disappeared and can not be added cause facing this error with PNG file. Tried several times to convert it in different RGB profiles and 8/16 bits without luck. I am sorry but WTF??
:-<
 
Garry

Posted: 10/16/2012
Quote message 

@ Neo

It was a very old issue, and you should not get it in 3.1 version, I'll suggest you to contact Artisteer support with your image and saved .artx file: http://www.artisteer.com/?p=support