I’m a customer and I go to your shop and find the product I need. Ohh, I like this product but I have some questions and need your answers before I buy the product. So, I have to visit contact page or send an email to you and wait. It is probably taking long time for me to get answered or mine will be missed forever. However, I don’t usually have much time to wait and maybe, I will go to Google to search for all information I need and I can buy this product from other shops. As a result, you will likely lose a client like me.
As a matter of fact, you certainly don’t want to lose customers for such a circumstance. You want to supplement a good utility for your online shop which facilitates your customers to enter their questions of the products and get answered instantly right there. That would be a perfect solution and it’s exactly what our Magento product questions extension is providing.
- See more at: http://www.magesolution.com/product-questions.html