Support desk still operational for Artisteer?


Author Message
James G.

Posted: 2/5/2016
Quote message 

Not sure what artisteer support is doing these days
But your problem might be able to be resolved by someone on this forum if we knew the issue.
 
Karen Leslie

Posted: 2/6/2016
Quote message 

Hi James,

I paid for Artisteeer and I have been using it for years. I would expect them to tell me if they are withdrawing support for it.

I realise that the focus is Themler (which I haven't got to grips with yet) but since my licence is still valid I would hope that they are still doing support.

I'll start a new thread on themler for my query since there are some others trying to get support for artisteer support tickets.

If I don't get any help there I'll post back here - at least that forum will let me know when I get a reply :-)

Thanks,
Karen
 
Tish

Posted: 2/7/2016
Quote message 

I'm wondering the same thing? I asked for support from them on 1/16/16 in regards to my header missing in every web browser (except for Google Chrome) ...my blog is eccentricdesignstudio.blogspot.com
 
James G.

Posted: 2/7/2016
Quote message 

Hey Tish,

You have 14 errors which is most likely caused by a script.
If you can remove the first script then the header may load.

https://drive.google.com/file/d/0B-n77YpTPCd2MDVkc24tTzBOOFU/view?usp=sharing
 
James G.

Posted: 2/7/2016
Quote message 

This script looks to be turning off your header and vmenu.

https://drive.google.com/file/d/0B-n77YpTPCd2dFFFaHgxTjBaVkU/view?usp=sharing