Artisteer Stopped Working (OUCH!)


Author Message
Ron Richardson

Posted: 9/7/2014
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It's gone, dead, won't work, tried everything... now what!

The only message is the "Artisteer Stopped Working, Windows checking for solution..."

This was just out of the blue. It's been working fine for the past year or more. No error message, no log (that I could find). Just dead...

I've removed and reloaded, tried latest version, restored to previous restore point, rebooted,.... now WHAT?

Frustrated!
 
Alexandros

Posted: 9/8/2014
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Try re-installing the .NET Framework
 
Ron Richardson

Posted: 9/8/2014
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I have loaded .NET Framework 4.5.1

Should I delete and re-install just 3.5.1?

Thanks!
 
Restore

Posted: 9/8/2014
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Can you system restore windows to when it was working/

Maybe run ccleaner and clean your registry?

Or....


Reinstall windows....
 
jrgweb

Posted: 9/8/2014
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@Ron Richardson - Before restore, i would
try re-installing 3.5 .net framework

http://www.microsoft.com/en-us/download/details.aspx?id=21

Artisteer's system requirements:

http://www.artisteer.com/?p=help_requirements
 
jrgweb

Posted: 9/8/2014
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@Ron Richardson - If all fails, contact Tina B at support:

http://www.artisteer.com/?p=support
 
Elvira
Artisteer Team

Posted: 9/9/2014
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Hi Ron,

"Artisteer has stopped working" error is typical if your system doesn't have enough rights (permissions) to write in this folder:
C:\Users\Owner\AppData\Roaming\Artisteer\Artisteer4

You need to go to this folder "Artisteer4" - right click - Properties - Security and edit Permissions (all Permissions have to be allowed).

If this doesn't help, please contact Artisteer support via this link http://www.artisteer.com/?p=support and let us know your Artisteer version.

Thanks,
Elvira
 
Ron Richardson

Posted: 9/9/2014
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Such a pain... I've tried all of the above suggestions and still no JOY!

Apparently I made the mistake of installing Net Framework 4.5 thinking that this would be the latest and should work when 3.5 is a requirement. That didn't work out...

I'm back to square one trying to sort all this out. Tina B has been contact and gives the same basic info...
 
jrgweb

Posted: 9/9/2014
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@Ron Richardson

Are you by chance near Atlanta Georgia?
If not, I'll try to give additional suggestions
later tonight.
 
Dave

Posted: 9/9/2014
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You may have a bug...infection, try get spybot and malwarebytes, load them them run the spybot from the safe mode and see if that helps!, then again from the wndindoz full mode. When you boot up hold down the F8 key, boot from safe mode with networking. unless your in an office do it without network.

if find bug clean them out and run it again! them malwarebytes. just to be safe!

good luck,!
 
Ron Richardson

Posted: 9/9/2014
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This so sucks... I've removed and re-installed Net Framework 2.0, 3.5, & 4.5. I've installed all updates and still the same Artisteer problem and now more programs will not start. Also ran NetFxRepairTool. And, rebooted many times...

What have i missed?

I can't imagine re-building Windows 7 but may have to. Or may going to Win 8.1 would fix all this.

I'm in California and have run security scans and all appears to be fine.




 
Ron Richardson

Posted: 9/9/2014
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Quote Elvira:

Hi Ron,

"Artisteer has stopped working" error is typical if your system doesn't have enough rights (permissions) to write in this folder:
C:\Users\Owner\AppData\Roaming\Artisteer\Artisteer4

You need to go to this folder "Artisteer4" - right click - Properties - Security and edit Permissions (all Permissions have to be allowed).

If this doesn't help, please contact Artisteer support via this link http://www.artisteer.com/?p=support and let us know your Artisteer version.

Thanks,
Elvira


There is no Artisteer folder in Roaming. I'm guessing that after removing and re-installing (4.3) and not running it never created this.

Ron

 
Antonina
Artisteer Team

Posted: 9/10/2014
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Ron, have you please checked the permissions to its parent folders? You are also welcome to contact Artisteer support directly at http://www.artisteer.com/?p=support and provide additional information in the support ticket.
 
Ron Richardson

Posted: 9/10/2014
Quote message 

Quote Antonina:

Ron, have you please checked the permissions to its parent folders? You are also welcome to contact Artisteer support directly at http://www.artisteer.com/?p=support and provide additional information in the support ticket.


I have checked permissions and Allow is checked in all cases except for Creator Owner. That does not change and stays blank.
 
jrgweb

Posted: 9/10/2014
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I installed .net 4.5.1 on a system that had artisteer
4.2 trying to duplicate the problem but Artisteer still
ran without issues. I then installed Artisteer 4.3 along
side of 4.2 and still no issues.


 
Ron Richardson

Posted: 9/10/2014
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It appears the 3.5 SP1 will not fully install. I'm still working this...
 
Tina
Artisteer Team

Posted: 9/11/2014
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Hi Ron,

jrgweb is right, Artisteer requires .net framework 3.5.1 for correct functioning. Please see this thread for help with Windows7 and .net framework 3.5.1
http://serverfault.com/questions/33521/install-net-3-5-sp1-on-windows-7-rc

If it won't help, please feel free to contact support directly for faster responses.
 
Ron Richardson

Posted: 9/11/2014
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Sigh.... I've done it all and tried it all and all now words except Artisteer. Looks like I have to do a new clean install of Win 7.

Thanks to all for the their help and comments.
 
Me

Posted: 9/11/2014
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If you end up doing a fresh install of win7. I suggest you make an image of your hard drive after you have all the updates and software installed.

You should use Acronis. http://support.wdc.com/product/downloaddetail.asp?swid=119&wdc_lang=de It's free if you have a western digital hard drive.

That way if anything ever goes wrong again you can simply restore the image and everything will work again just like a new computer. I've been doing it for years. Works like a charm.


 
Ron Richardson

Posted: 9/11/2014
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Ah... thanks Me, will do!

Just bought a new Samsung 840 EVO SSD 250GB from BestBuy for $119.

There is a silver lining to all this!

Ron
 
Lee

Posted: 1/12/2018
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I downloaded artisteer from your site at the download tab and it has Net framework issue's i can't install the program.

running

windows 10 pro 64 bit

Are you working on this issue ?