Moving Artisteer to a new PC


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Rock

Posted: 1/10/2013
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I am about to retire my old Pentium 4 PC, which I currently run my Artisteer 3 on, and take possession of a nice shiny i7-based custom build.

Can my licensed copy of Artisteer be transferred to the new PC by just downloading Artisteer 3 to the new PC and giving it the key that I was given when I purchased Artisteer 3, or is it more complex than that?

Rock


 
Nick

Posted: 1/10/2013
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Talk to support before anything else. That said, I think, that you have to uninstall Artisteer from your old computer first, and then install it in the new computer. So, if I'm correct, it will deactivate itself on the old computer, and re activate it in the new one.
 
Rock

Posted: 1/11/2013
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I thought that might be the case, but I was a little reluctant to uninstall first until the new installation was working OK.

Does the uninstall of Artisteer on the old PC result in some kind of deactivation being sent to Artisteer, and without that the new install on the new PC cannot be activated?

Rock
 
Sal

Posted: 1/11/2013
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"Can I use a single license on more than one computer?

A single Artisteer license can be used only on a single desktop computer (PC) OR a single laptop computer. An additional installation is allowed on a laptop for use during travel, and cannot be used at a separate permanent location or by a different person than the registered desktop user. Installation on two desktops or two laptops, or use by multiple persons requires the purchase of additional licences, one per person and location."

I'm confused about this.

This is off the FAQs page. The first sentence in the paragraph says: "a single desktop computer OR a single laptop".

How ever the second sentence says: " An additional installation is allowed on a laptop for use during travel"

So which is it? The first sentence clearly says you CAN'T install in more then 1 PC or Laptop, but yet the second sentence says you CAN install on a laptop for travel? This doesn't make any sense. How can you install it on a laptop when you are traveling but yet you aren't allowed to install it in a second location in the first place?
 
David Parkes

Posted: 1/11/2013
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Hi

As I understand it you can install Artisteer twice, the licence key is revoked on a third attempt, I know this because I installed Artisteer 3.1 on my machine after a clean install, and then attempted to run several applications. My system kept crashing so I re-installed windows and re-installed Artisteer, with no issues I might ad from Artisteer, but then my system started crashing. Again I chose to completely dump everything for a complete re-installation from by backup HDD as preconfigured by HP, but when I tried to install Artisteer again, I ran into problems as the licence was revoked, a quick email to support and the problem was resolved.

Therefore, I think you are entitled to install Artisteer twice one one Desktop and one Laptop under the proviso that you are the only user.

Dave

 
Les

Posted: 3/7/2016
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No response from support all day on this. Is this normal?
Hard drive has gone down. Installed on new pc no luck.

I fear I will not get a response from support and have purchase software I cannot use. Let this be a warning to you!