If you are working offline or having any troubles with product activation, please do the following:
Once you submit your support request you will be provided with the ArtisteerHKReader.zip file within 24 hours.
For Windows 7 and 8
For Windows XP
Whenever you experience a crash please click the "Yes" button to notify us about the problem. This way you will send us full error files that contain details that we can analyze.
Please don't expect a response to your crash reports. We do appreciate all reports submitted to us and use them for analyzing various issues and improving the product for future release. But we do not respond to the error emails.
If you need a response or help with any specific crash, you are always encouraged to submit a support request. In that case please follow the steps below:
Please follow the directions below and create an additional log file to help us analyze the issue.